After I purchased web space and a domain name, my site was not available for over 3 weeks. They would not respond to emails or phone calls. Finally I did get to them on their chat line just to discover that they know absolutely nothing. I changed my webhost. I've been a customer of Dot5hosting for few years already, I was quite pleased with their service until I had to migrate my account. After the migration more than half of my files were missing and all pages that fetch data from database are so slow that it is impossible to use them. I have been reporting same issue over a month and they always respond that the problem will be solved in 24-48 hours. I will change my hosting provider as soon as I get the files that they forgot to migrate to new the platform back. Dot5 Hosting is a rather good choice if you are technologically savvy and lucky enough to never ever need to contact them for any possible reason. If you have any questions or billing issues, they are awful. I recently had to hang on the phone for about 3 hours to get a minor issue solved and it seems they won’t help me, they know nothing. And the problem is still there… Is this how all the hosting companies treat their customers? I've just signed up and started to use my account. I had a little problem with uploading files, so I've connected the support team via live chat, they responded within about 3 minutes and gave me clear instructions. Problem has been solved in minutes. I've been really pleased with that level of service. Very professional. I do recommend this hosting company to everyone who needs a cheap and qualitative hosting.